AUTONET TV

Speak Up: Talking with Your AutoChoice Service Center Inc. Service Advisor

About 80% of the vehicles on Bloomington roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Indiana . Some of the maintenance issues are minor. Others represent serious safety concerns.

There are many reasons Bloomington drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues.

Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a problem, we have a major repair bill on our hands.

Older vehicles just couldn't keep going without frequent maintenance; they broke down without timely vehicle care. Modern vehicles are designed to keep running even when they're not fully healthy. Unfortunately, that convenience has led some of us to become complacent and ignore vehicle care — until we have to fix something. And fixing something today takes a whole lot more than it used to.

Some people in Bloomington just don't feel comfortable taking their vehicles to their local Bloomington service center. They don't know much about engines or auto mechanics, so they don't know what questions to ask. They don't want to appear foolish or ignorant.

Your physician doesn't expect you to understand what a ligament is or how it works. But if you have a problem with one, she's going to explain to you what it is, what's wrong with it and how it can be fixed. It's in her best interest as well as yours to do so. You'll both feel more comfortable with the treatment.

That's what you can expect from the pros at AutoChoice Service Center Inc.. They have to be highly trained and work with a lot of complex, high-tech systems. They don't expect their Bloomington customers to understand car care. So ask questions. You need auto advice from a service specialist, just as you need medical advice from a doctor and financial advice from a financial advisor.

Which brings us to the next concern: trust. A lot of rumors fly around Bloomington about auto repair scams. You may have heard about some local auto shops taking advantage of customers and replacing parts that weren't broken. Frankly, this is just bad business practice. Bloomington auto service centers won't stay in business long if they're engaged in this type of activity.

It's in the best interest of Bloomington service centers to diagnose a problem correctly and fix it right the first time. That's how they keep their businesses open.

Trust must be earned. But just as it took time for you to establish a relationship and rapport with your doctor, it will take time to build a relationship with your service center.

Also, realize that when your friendly and knowledgeable service advisor at AutoChoice Service Center Inc. recommends routine maintenance, he is generally relying on your vehicle manufacturer’s recommendations. In other words, your trust lies both with your service advisor and your vehicle manufacturer. You'll find that most of the service recommendations from AutoChoice Service Center Inc. you receive coincide with what's in your manual.

Those recommendations were set up by the engineers who designed your vehicle, not AutoChoice Service Center Inc.. The team at AutoChoice Service Center Inc. is just offering you a friendly reminder — a helpful reminder really, since most of us don't post our owner's manuals to our calendars.

Money is behind most neglect of vehicle maintenance. First, they worry that they can't afford it. Second, they worry that they're being overcharged.

The simple truth is, car care is like health care. We can't afford not to have it. Preventive maintenance is cheap compared to repair work. It extends the lives of our vehicles and saves us money on fuel. It also makes our vehicles safer to drive, which can prevent accidents. Putting off preventive maintenance can be very expensive.

Bloomington area service centers have to be competitive. Like any business, they can't afford to overcharge customers or they go out of business. But vehicle care today does cost more in Indiana than it used to. Vehicles are more sophisticated, complex and high-tech. That means technicians have to be better trained. They have to purchase high-tech diagnostic equipment and tools. They have to keep up with the latest advances in vehicle engineering and subscribe to computer databases. Like any business, they also have labor costs, insurance, rent, utilities, taxes, office supplies, etc.

If you are strapped for cash, AutoChoice Service Center Inc. can offer auto advice to help you keep your car running safely and manage your budget. For example, let's say you need new brake pads, transmission service and a new cabin air filter. A technician can't ethically recommend you delay brake service: that creates a safety hazard for you and other Bloomington drivers. You need to get that done now. But they can let you know if the transmission service can wait a month and how long you can put off changing the cabin air filter. They can also estimate what these services will cost. That gives you the time and information you need to save up for the other services.

The key to modern car care is preventive maintenance. Our modern vehicles are safer, more fuel efficient and more reliable than ever before. But to keep them that way Bloomington drivers have to be more proactive about caring for them. It's good to know there are knowledgeable professionals at AutoChoice Service Center Inc. who can help us do just that.

AutoChoice Service Center Inc.
2009 S. Yost Ave.
Bloomington, Indiana 47403
812-339-9898

Make your Service Visit at AutoChoice Service Center Inc. a Good One

Most people don't love going to get their vehicle serviced, but it's one of those things you just have to do. So you might as well get the most of out of it. There are some steps you can take that will likely help you get the best results possible.

For one thing, it's important to describe your problem (or problems) to the service advisor accurately and clearly. If your vehicle is making a noise, for example, take time to really listen to it and think of the best way to describe it. Does it increase in speed when you go faster? If you feel a vibration somewhere, where in the vehicle does it seem to originate? Some service advisors recommend writing things down. That way the driver won't forget any important clues that could lead to a successful resolution of the problem.

Another thing is to make sure your vehicle is cleaned out and free of junk. That way the technician can access those nooks and crannies where some vital components may be. If your vehicle is full of strollers, boxes or your collection of fast food containers, it won't be easy for the technician to reach some of those parts. Oh, and if your vehicle is neat, it does send a signal that you really care about it.

Finally, stay out of the way of the technician. A recent survey of technicians reveals they work more efficiently and do a better job when they don't have someone hanging on their every move. Can you imagine how you'd feel if someone hovered over you all day while you were trying to get your work done?

AutoChoice Service Center Inc.
2009 S. Yost Ave.
Bloomington, Indiana 47403
812-339-9898

Everything You Ever Wanted to Know About Wheel Bearings

Why are wheel bearings for Bloomington vehicles important? It's simple: your wheel bearings keep the wheels on your vehicle. In today's AutoChoice Service Center Inc. post, we'll discuss more about wheel bearings and how you can make sure they can do their very job while you drive around Bloomington, Indiana .

Wheel bearings are pretty simple parts. They're made of high quality steel and are engineered to last 100,000 miles (160,000)  or more if properly cared for. The bearings do two jobs: First, they allow the wheel to freely rotate with as little friction as possible. Second, they support the weight of the vehicle. For example, if your car weighs 3,600 pounds (1600 kilogram), each wheel has to support approximately 900 pounds (400 kilograms). That's a lot of heavy lifting over those long distances.

Even though wheel bearings are pretty straightforward, they need to be in near perfect condition to do their job for Bloomington vehicles. The bearings are packed with heavy grease to lubricate and protect them. A seal keeps the grease in and water and dirt out. It's when the seal starts to leak that problems begin. The grease can become contaminated, causing the wheel bearings to overheat and ultimately fail.

The first sign that your wheel bearings are in trouble is an unusual noise coming from a wheel. It could be a chirping, growling, rumbling or a cyclic sound. The noise could get louder or even disappear at certain speeds. Your technician at AutoChoice Service Center Inc. can inspect for bearing wear by lifting the vehicle and checking for play in the wheel.

Now some wheel bearing assemblies are factory sealed. That means that they cannot be serviced – they can only be replaced. Those that aren't sealed can be serviced on schedule at AutoChoice Service Center Inc.. The bearings are removed, cleaned and inspected. If the bearings are still good, they're re-installed – if not, they're replaced. They are then packed in grease and a new seal is installed.

If your vehicle has a factory sealed wheel bearing assembly, the entire assembly needs to be replaced when trouble arises. Unfortunately, the parts are pretty costly – but they usually last about 150,000 miles (240,000 kilometers) as long as the seals hold up.

Now, even a good seal cannot keep out water that's exerting pressure on the seal. So if you've driven through hub-deep water, your bearings should be cleaned and repacked if they're serviceable. If you have factory sealed bearings, you just need to watch for signs of premature failure. If your wheel bearings can be serviced, your manufacturer's owner's manual will recommend an interval, usually around 30,000 miles (50,000 kilometers).

If you have any sort of trailer, don't forget its wheel bearings. They probably need to be serviced even more frequently. This is especially true for boat trailers that are used to launch the boat by backing it into the water. These should be serviced every year, usually at the end of the season so that the bearings don't have the opportunity to rust all winter.

So what happens to Bloomington vehicles if wheel bearings fail? Well, the wheel can literally fall off the vehicle. I don't need to tell you how that could be. So check with your service advisor at AutoChoice Service Center Inc. and see if your vehicle's wheel bearings can be serviced and when it's recommended. Listen for warning signs. If you've been fording streams or puddle surfing after rainstorms, be especially vigilant.

Visit the automotive professionals at AutoChoice Service Center Inc. for a wheel bearing inspection. 

AutoChoice Service Center Inc.
2009 S. Yost Ave.
Bloomington, Indiana 47403
812-339-9898

Don't Be Fuelish

If you smell gasoline in your vehicle, pay attention to your nose. That's because it has an important message for you.

Newer vehicles should never have a gasoline smell inside. One of the most dangerous conditions can come when your fuel line system has a leak or multiple leaks. Vehicles with fuel injectors are under pressure, meaning a crack or small hole in a fuel line can allow vaporized fuel to escape, sometimes around hot engine parts. Gasoline vapor and hot metal? You see the problem.

One of the most common causes of a gasoline smell inside a vehicle is a fuel tank leak. The gas tank can rot or be punctured by road debris. A AutoChoice Service Center Inc. technician can evaluate the condition of your fuel tank and suggest either repair or replacement.

Fuel injectors can develop small leaks around their seals or O-rings. Those can deteriorate over time as the material they are made of gets old and less flexible. A technician can replace those parts.

Modern vehicles contain something called a charcoal canister. It gathers evaporating gasoline vapors from inside your fuel tank and prevents them from venting out to the atmosphere. If that canister has a leak, you'll smell it. One hint that you have a problem is the Check Engine light may come on.

You may have a leak in your fuel tank vent hose. Or you may be smelling gasoline simply because your gas cap is loose, the cap is faulty or—yes this does happen—your gas cap is missing altogether.

Consider the dangers of gasoline fumes seriously. Inhaling them can be bad for your health or they may start a fire. Don't fool with fuel; have gasoline odors checked out right away.

AutoChoice Service Center Inc.
2009 S. Yost Ave.
Bloomington, Indiana 47403
812-339-9898