CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At AutoChoice Service Center in Bloomington

Auto Repair Near Martinsville
Alignment Services
Miscellaneous Auto Services


Reviews

These guys are great. They let me know I didn't need my front brakes replaced just yet, only the rear brakes. They informed me that there was a recall issued for my SUV that I would want to get set up with the dealership and printed the info I would need to do that. They told me about other things that could be issues for me down the road and estimates on those issues. They have Definitely earned my business and my recommendation! Thank you guys!!

, 09/09/2022

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Affordable price with professional standard service.

, 09/02/2022

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Some of the nicest guys in town. I can't rave about them enough. They got my car in fast, got it looked at, fixed, and back to me within the day. As a young college student I often find that auto places try and take advantage of me. Here they treated me with respect and clearly explained everything that was fixed. They gave me an itemized list of the all maintenance and charges as well. I definitely will continue to be a customer here!

, 06/25/2022

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