CUSTOMER SERVICE

CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


Reviews

Quote reviewicon

I'm a repeat customer and don't plan on going to any other auto service center. I came in with a car that couldn't get started on its own and they assessed the problem and fixed it quickly and accurately. Adam, Lloyd & team are always on top of things and get it done right the first time. Each time I've been to the shop I've received nothing short of excellent service. Can't recommend enough!

, 07/21/2021

Quote reviewicon

Local, willing to work with you and save you money wherever they can!

, 07/14/2021

Quote reviewicon

Auto Choice IS GREAT! I took my car in for making a rattling noise. Lloyd called back in a very timely fashion & told me the noise was a loose bolt on the heat shield, which they fixed FREE OF CHARGE! I have been taking our vehicles to Auto Choice for years! They are definitely the best Bloomington has to offer. I would highly recommend them to anyone in need of car repairs!

, 07/09/2021

Partners

ASE (Automotive Service Excellence)
Jasper
NAPA
Napa
angies
angies
angies
Car Care Aware
TAP TO CALL NOW 812-339-9898 X