CUSTOMER SERVICE

CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


Reviews

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Highly recommend. Honest, accomodating to meet our needs. Very reasonable rates. Will be our first choice for all future work.

, 10/15/2021

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Had a leak and it turned out to be a cracked reservoir. These guys instantly found the problem and took care of it. Highly recommend!

, 09/29/2021

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I am new to the area and got an oil change at the local dealership. I picked my car up from the dealership and was told it needed a brand new steering gear and much more that would cost me over $1800. I called my tech from back home since my car is only 2 years old and he told me to get a second opinion because it did not sound right. I called AutoChoice and explained my situation to Lloyd Nichols. He was very honest and upfront with me. They got my car in just two days later to just look it over for me to make sure it was safe. There was nothing wrong with my car that the dealership claimed. Lloyd was very honest, professional, and in the business to do good. I will be making this my Service Center for the rest of my time living in Bloomington. They looked at my car free of charge and then gave me a quote of about $1200 less than the dealership if I actually did need that work. I would trust them with my every car need. Great People!

, 09/17/2021

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