CUSTOMER SERVICE

CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At AutoChoice Service Center in Bloomington

Bloomfield Auto Repair
Miscellaneous Auto Services
General Auto Repair Services


Reviews

I have a custom built car that has mostly Subaru parts. Repair shops all over Bloomington IN refused to work on it because they lacked the interest in doing anything out of the ordinary repair. Even specialty foreign auto repair stores wouldn't even look at it. Someone told me about AutoChoice and the work they did on their custom built car. I called and they agreed to look at it right away. After having it for two days they had diagnosed the problem and repaired the simple thing that was keeping it from starting(faulty battery cable). Replaced the part and charged a very reasonable fee for repair. I can not say enough good things about Adam and his staff at AutoChoice. "Your car is really easy to work on" was the quote of the day. They have a new and loyal customer in me.

, 05/13/2022

Very good people and very good work, will be bringing my car back in the future.

, 02/15/2022

Quote reviewicon

I got a pre-purchase inspection last minute from these guys. They answered every question I had, and we even cracked a few jokes while I was waiting. If I lived in this area I would definitely be a repeat customer.

, 04/25/2022

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