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Do you have a Clue (Get the Most Out of a Service Visit)

Posted November 8, 2020 12:07 PM

When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good.  That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.

Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues.  You might even want to write them down so you don't forget.  Is there an unusual smell?  What does it smell like?  Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed?  Does it change when you turn a corner?  

Keep your expectations realistic.  Some conditions may take a long time to diagnose and repair.  If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow.  If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time. 

Most importantly, be available for any communication from the service advisor.  If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward. 

The service facility wants your experience with them to be good just as you do.  With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.

AutoChoice Service Center Inc.
2009 S. Yost Ave.
Bloomington, Indiana 47403
812-339-9898



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Reviews

Quote reviewicon

Brought my car in thinking it was burning oil, because that’s what Jd Byrider told me. They fixed 3k worth of things within a week. So glad I decided to get a second opinion, will definitely be going here from now on since I know now they take my warranty! Also fixed whatever was causing it to pull to the left, Bell Tire couldn’t even do that. 10/10 recommend.

, 03/28/2024

I had engine issues with one of my cars, and decided to give these guys the job to figure it out. They were very thorough and honest. I figured what some of the issues were to begin with, but didn't say anything just to see how they (AutoChoice) ran. Long story short, those guys are honest, extremely knowledgeable, I believe fair in their prices, and I wouldn't have a second thought of taking another vehicle to them. Now unfortunately for the motor...yep, it was toast!!!

, 03/14/2024

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Fast and friendly service, my pontiac died on me they got it in that day and it was fixed very quickly just a couple days so I didn't have to miss work and great prices.

, 03/01/2024

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